ECR - Frequently Asked Questions

Here is a list of commonly asked questions about Harbortouch's Free faqElectronic Cash Register program.

A1-This is the next evolution in credit card processing for the small to mid-size merchants. The trend to move technology to more integrated and user friendly systems has been taking place for years. It simply does not make sense to have multiple stand-alone products (like a separate cash register and a stand beside credit card terminal) when you can have an integrated product that is far more efficient. Merchants can save counter space, save on training costs for new employees and, most importantly, retrieve all of their business and financial reports from one system instead of multiple systems. Simply put, the credit card terminal is old technology that merely bridged the gap from paper processing to a truly integrated cash register system.

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A2-When the processing contract is approved, the merchant will receive an e-mail with a link attached that will guide them to a website to begin customizing their free cash register system. The merchant can choose from a pre-designed template or completely customize their cash register in an easy to use step-by-step interface. The merchant will see a virtual cash register setup the way they expect it even before it ever arrives at their door. Harbortouch's deployment department takes the merchant's custom design and speed loads it into the cash register. Then deployment will ship the cash register with installation instructions, quick reference guides and a complete welcome kit.
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A3-Harbortouch does the service. We have a 24x7 trained technical support team with their own dedicated 800#. This team has been thoroughly trained on all operations of cash registers and will be equipped to handle all matters over the phone. In the event a major component of the cash register malfunctions we will ship out another cash register, programmed exactly the way the merchant originally programmed their first ECR. Essentially we are giving the merchant a lifetime warranty on their cash register so long as they continue processing with Harbortouch.
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A4-The cash register is owned by Harbortouch and placed free of charge to the merchant. It is theirs to keep as long as they continue processing transactions with Harbortouch.
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A5-This is a state-of-the-art Casio electronic cash register with integrated credit card processing. It is not a low-end unit. Nearly 200,000 units of this very model were sold last year. Harbortouch is actually creating a stimulus for the small business owners because over 650,000 merchants that purchased ECR's last year (and paid more than $200,000,000 for them) can now receive them for Free from Harbortouch. This is clearly one of the most popular cash register models in the country and now it's being provided at no cost to business owners around the country.
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A6-All normal functions of a sophisticated cash register will be delivered in the system. In addition, there will be the credit, debit, EBT, refund/void and other basic functions of the credit card processing module built into the Casio cash register.
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A7-Due to the overwhelming response for our free ECR program, presently it's taking approximately 2-3 weeks for the delivery of the free cash register. We're doing our best to shorten that window and we appreciate your patience during the interim.
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