Installation, Training & Support

Harbortouch will provide complete installation, training and support services within 10 business days to ensure that you are able to utilize your point-of-sale (POS) solution as soon as possible.

Professional Installation

Our experienced installation professionals are certified to install all of our POS hardware and software. Their expertise ensures that your system will be set up correctly the first time.

Training

Harbortouch will provide an extensive training session to ensure that you are capable of utilizing your POS solution from day one. Our experts will make sure that you are familiar with all of your system’s time and money saving features.

24 Hour In-House Customer Service and Technical Support

Harbortouch is ready to accommodate all of your support needs at any time of the day and all requests will be handled by our highly trained, in-house staff. Additionally, our award winning customer service and technical support representatives are ready to help you with your issues 24 hours a day, 7 days a week.

Remote Support

The Harbortouch support team will be able to log into your system (with your approval) to repair any issues with the software and provide additional training. You will be able to observe the support team as the changes are made, enabling you to address the issue on your own in the future.

Onsite Maintenance

Onsite maintenance is available if needed and you can be assured that you will receive prompt support if any issue arises that requires this service.

Optional Offsite Database Backup

The Harbortouch Offsite Database Backup service automatically stores all of your critical data at a secure offsite location. This allows you to rest assured that your important business information is always safe, even in the event of a power outage or physical damage to your system.

Interactive Merchant System

The Interactive Merchant System (IMS) is a secure, web-based solution that gives you the ability to view statements, batch and transaction details, receipts and electronic signatures. The IMS has been created with a single goal in mind: to provide you with an accessible, comprehensive interface that caters to all of your business needs.